Return Policy

Contact me for any questions or information about returns:

jodie@mrshandpainted.com

I will not take returns on made to order items or personalized items, such as laser cut items with a name engraving. All custom engraved items will be sent a proof before the item is made to approve the customization.

If you wish to return your purchase for a refund, I will require the item to be returned to me in the condition it arrived and a refund will be issued when I received the product, less the return shipping fee. I can provide a label if desired, but the cost of the shipping label will be deducted from your refund. 

Please be aware, when purchasing handmade watercolor paints, some pigments and paints can be a bit sticky. Please try freezing your paints for 10-15 minutes before unwrapping them. If there are any other issues please contact me immediately so I can remedy the situation.